Terms and Conditions for Acquire Commerce

1. Welcome to Acquire Commerce

We’re delighted to work with you! Acquire Commerce (“we”, “our”, “us”) offers a range of digital marketing, website development, and advertising services to help businesses grow. By engaging with us, you agree to these Terms and Conditions, which outline how we work together to achieve the best results for your projects.

2. Our Services

  • Acquire Commerce provides digital services including but not limited to website development, ad management, and marketing strategy creation and implementation all tailored to your needs. Each service is scoped out in a signed project plan or proposal, detailing deliverables, timelines, and costs.

3. Payment Structure

To keep things simple and fair:

  • For projects over £600, payment is made in three installments or less, depending on the agreement. We kindly request that the final installment is paid in full before we complete the work.
  • For projects under £600, payment is required in full upfront before we get started.

4. Refund Policy

  • Non-Refundable Services: Given the unique nature of digital marketing, ad management (including Google, Meta/Facebook, and Bing), and website creation, we’re unable to offer refunds. This includes amounts paid into any ad budget accounts. These projects involve custom work, licensing, planning and resource commitments that make refunds impractical.
  • Project Cancellation: If you need to cancel before work begins, please reach out. We may retain a portion of the initial payment for administrative costs.

5. Client Responsibilities

To make sure your project runs smoothly:

  • Please provide necessary information, feedback, and approvals as requested to keep everything on track. Delays in communication may impact timelines, and we won’t be responsible for delays beyond our control. Sometimes these delays may require replanning, adjustment of project timelines and in some cases incur additional costs
  • You confirm you have the legal right to use all materials, images, or media you supply for inclusion in your project.

6. Results and Expectations

  • No Guaranteed Outcomes: Marketing and ad performance are influenced by various external factors like market changes and consumer behavior. While we always strive for the best results, specific outcomes are never guaranteed.
  • Exclusion of Liability: Acquire Commerce is not responsible for data loss, perceived loss of business, or any similar consequences.

7. Intellectual Property and Rights

  • After full payment, you will own the rights to all original work created specifically for your project.
  • Unless otherwise requested in writing, we may showcase the work we’ve done for you in our portfolio.

8. Limitations of Liability

  • Our liability for any claims related to our services is limited to the fees paid for the specific service in question.
  • We are not liable for any indirect, incidental, or consequential damages, including any loss of revenue, profits, or business opportunities.

9. Amendments and Termination

  • Acquire Commerce reserves the right to update these Terms and Conditions as required.
  • Either party may terminate the agreement with notice, as specified in the project plan or proposal. Fees for work already performed, started or in some cases planned, remain non-refundable.

10. Governing Law

These Terms and Conditions are governed by UK law and subject to the jurisdiction of UK courts.
Originally created 2017 / Updated 2024